Lead customer and employee experience transformations at PwC as a Senior Associate in experience design. Collaborate on strategies that drive loyalty and engagement through cutting-edge user experiences. As a Senior Experience Designer, you’ll play a key role in PwC’s Customer Transformation practice.
This involves enhancing customer journeys and developing user-friendly strategies by utilizing human-centered design principles. By combining research, data analysis, and UX best practices, you will create adaptable solutions tailored to meet client needs. Key Responsibilities:
- Support customer transformation engagements and service design improvements
- Conduct user research and generate actionable insights
- Create high-fidelity wireframes and interactive prototypes
- Oversee Salesforce Experience Cloud deployment and governance
- Collaborate with stakeholder teams on UX initiatives Requirements:
- Experience in digital experience architecture and UX strategy
- Familiarity with Salesforce Experience Cloud frameworks
- Strong analytical and storytelling skills
- Proven project management capabilities in complex environments
- Knowledge of web development standards and third-party integration Your expertise in experience design will shape transformative solutions that enhance user interactions and satisfaction at PwC.