This is an interview position. The Ops Agent Admin supports station/call centre operations and management in all aspects of business and office procedures including liaison with internal and external customers, suppliers and employees. Co-ordinates all administrative aspects of the station/call centre and directly assists senior manager in achievement of departmental goals.
Required Knowledge, Skills and Abilities
High school diploma/educational equivalent with secretarial courses or business college training preferred.
Two (2) years experience in a customer contact environment of which one (1) year is in a secretarial/administrative role.
Standard level MS Excel, Word. PowerPoint is preferred.
Positive communication (verbal/written), interpersonal and organizational skills required.
Schedule
Monday - Friday, 3:00 a.m. - 9:30 a.m.
Additional Information
The incumbent is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in a PC Windows workplace, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable and work varying shifts based on business needs.
High school diploma or equivalent with secretarial or business college training preferred. Two years of experience in a customer contact workplace, with at least one year in a secretarial or administrative role. Proficiency in MS Excel and Word; PowerPoint preferred.