Senior Network Support Specialist / Spécialiste principal en support réseau Senior Level 3 Network Support Specialist role on the HPE Networking Instant On team. The position serves as the highest level of technical customer support for Instant On portfolio, including cloud‑managed access points, switches, and gateways. The successful candidate will act as the technical escalation point for complex customer issues, performing deep troubleshooting, root‑cause analysis, issue reproduction, and validation of fixes. Responsibilities Own Level 3 technical escalations for Instant On networking solutions. Perform advanced troubleshooting of cloud‑managed networking platforms, wireless access points, Ethernet switches, security gateways, and mobile/web management applications. Conduct root cause analysis (RCA) for customer‑reported issues. Analyze system logs, packet captures, cloud telemetry, and backend data. Reproduce customer issues in laboratory environments. Validate software fixes and confirm resolutions before release. Work directly with development teams to identify software defects and prioritize corrective actions. Provide technical guidance and mentoring to Level 1 and Level 2 support organizations. Develop troubleshooting procedures, knowledge base articles, and technical documentation. Support customer proof‑of‑concepts, critical escalations, and high‑visibility customer engagements. Leverage automation and AI‑assisted tools to improve troubleshooting effectiveness and operational efficiency.



Qualifications Required Qualifications Bachelor’s degree in Computer Engineering, Computer Science, Electrical Engineering, or related field. 7+ years of experience supporting enterprise networking products. Strong knowledge of TCP/IP networking, routing and switching, wireless LAN technologies (802.11), and network security fundamentals. Strong analytical and debugging skills. Experience working with Linux‑based systems. Ability to analyze logs and perform deep technical investigations. Excellent written and verbal communication skills. Experience interacting directly with customers and technical support organizations. Preferred Qualifications Experience with Aruba or HPE Networking products. Experience troubleshooting cloud‑managed networking solutions. Familiarity with AWS cloud services. Experience with scripting or automation technologies (Python, AI‑assisted troubleshooting tools). Wireless and networking certifications (CWNA, CWNP, CCNP, Aruba certifications). Benefits Competitive salary and benefits package. Comprehensive health and wellbeing advantages. Professional development programs. Work‑life balance support. Equal Employment Opportunity Statement HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions are made on the basis of qualifications, merit, and business need. #J-18808-Ljbffr

📌 Expert Network Support Specialist At Hpe (L'Ancienne-Lorette)
🏢 HPE
📍 L'Ancienne-Lorette