Drive customer engagement initiatives at Scotiabank as a Digital Channels & Customer Engagement Manager in Toronto. Focus on strategic enhancements for small business digital journeys.This role supports the Senior Manager in creating impactful digital strategies for customer acquisition and retention. You will analyze performance metrics, implement best practices, and maintain robust relationships with third-party vendors to improve customer experience in digital channels.Key Responsibilities:
Influence digital engagement strategies for small business customers
Track and analyze performance against KPIs continuously
Standardize processes for digital sales effectiveness
Provide regular updates on project status to stakeholders
Recommend cutting-edge solutions to enhance customer interactionsRequirements:
5+ years of relevant experience in financial services
Excellent organizational skills to manage multiple projects
Proven stakeholder management abilities
Deep understanding of digital trends and landscape
Relevant university degree in business or technologyContribute to Scotiabank's mission by leveraging digital insights to enhance small business customer experiences.#J-18808-Ljbffr

📌 Digital Channels & Customer Engagement Manager Toronto
🏢 Socket.dev
📍 Toronto