Lead customer service initiatives as the Customer Operations Manager at Hydro One in Woodstock, ON. Drive exceptional service delivery while managing a dedicated team in a critical operational function. This role entails supervising various staff and organizing schedules to enhance service offerings including emergency repairs and upgrades.
You will be pivotal in fostering teamwork and ensuring compliance with safety and legislative requirements. Your commitment to community engagement and operational excellence will impact customer experiences positively. Key Responsibilities:
Manage staff schedules and supervise customer service operations
Implement safety practices and compliance standards
Train personnel and enhance operational frameworks
Oversee maintenance of electrical services and equipment
Administer reports and manage local operations Requirements:
Significant customer service experience in utilities
Proven skills in leading and developing teams
Familiarity with regulatory compliance and project management
Technical knowledge of electrical services
Solid English language proficiency Become an integral part of Hydro One, shaping the future of customer service.