ABOUT THE ROLE This role combines order management, invoicing, customer service and logistics coordination. The successful candidate plays a key role in ensuring data accuracy, smooth operations and customer satisfaction by closely monitoring the entire order cycle, from order entry to invoicing, while ensuring that all required timelines are met for month-end accounting close. This role suits someone who is detail-oriented, organized, and proactive, with a solid aptitude for numbers and a high level of accuracy.

Reliable and methodical, you are comfortable managing multiple follow-ups and ensuring tasks are completed consistently in a quick-paced setting.

KEY RESPONSIBILITIES Enter received orders into the computer system on a daily basis
Update the daily order tracking file for shipments
Schedule shipping appointments in the clients’ portals
Invoice shipped orders and verify the accuracy of the information
Follow-up on open orders with the logistics team
Notify clients of unavailable items




Proactively respond to clients requests and follow up internally to obtain information as quickly as possible
Create new client accounts
Record and apply received payments in the computer system
Enter credit notes and follow-up internally for approval
Perform any other related tasks. DESIRED PROFILE DEP/DEC in accounting, administration or a related field (an asset); 1 year of experience in customer service, administrative support, or order processing (an asset)
Proficiency in Microsoft Office and data entry software (ERP systems)
Excellent communication and teamwork skills
Strong attention to detail, accuracy, and ability to consistently perform repetitive administrative tasks
Strong organizational skills, reliability, and ability to meet deadlines
Knowledge of Microsoft Dynamics 365 and TrueCommerce (an asset);

Experience in the food processing industry (an asset)
Proficiency in French, both written and spoken
Functional English (an asset). *Hybrid work model with 2 days per week in the office.

📌 Order Processing And Billing Agent Montreal (Canada)
🏢 Prana Biovégétaliens
📍 Canada