Join Arc’teryx as the North America ReBIRD Operations Lead, enhancing service delivery and guest experiences in a hybrid work workplace. Shape the future of our ReBIRD program across North America. Located in North Vancouver, B.C., you will support operational functions and strategic initiatives in the ReBIRD team.

Your role involves fostering connections between regional operations and global frameworks, ensuring that service programs resonate with both customers and front-line teams. The responsibility lies in executing initiatives that create cohesive and engaging customer interactions. Key Responsibilities:
Facilitate operational execution of ReBIRD service programs
Partner with Global teams to drive program success




Oversee guest engagement and service standards
Address operational issues faced by front-line staff
Evaluate service delivery performance and streamline processes

Requirements:
Experience in operations management or customer service
Robust leadership and project management abilities
Excellent interpersonal and communication skills
Familiarity with retail service strategies
Adaptability to work in a hybrid setting

Be the driving force behind outstanding ReBIRD operations and guest experiences at Arc’teryx.

📌 North America Rebird Operations Lead Vancouver
🏢 Arc'teryx Equipment
📍 Vancouver