Join ALS in North Vancouver as the North America Client Services Director, focusing on superior customer service and enhancing client relationships. Your leadership will drive engagement and retention through targeted strategies. As the key liaison for clients, you will ensure their inquiries are met with timely and effective solutions.

This role demands the management of a dedicated team while working closely with other departments to foster qualified relationships. You will oversee project allocations and client surveys aimed at refining the service experience. Key Responsibilities:
Ensure proactive communication with clients
Develop and standardize regional client service processes
Lead and motivate Client Service Managers
Coordinate client events to promote engagement
Oversee departmental budgets and performance metrics Requirements:
10 years in a customer service management role
Degree in Geological or Chemical Sciences preferred
Robust English communication and analytical skills
Experience with client relationship management
Capable of managing time-critical issues flexibly Be the driving force in delivering client satisfaction and service excellence at ALS.

📌 North America Client Services Director Vancouver (Canada)
🏢 ALS
📍 Canada