Join our Team Location: Canada – Toronto. Note: This position does not provide immigration assistance or sponsorship. About this prospect We are seeking a Director of Customer Operations to lead end‑to‑end operational excellence across Cloud Software & Services (CSS) engagements for a leading customer in Canada. This CFR (Customer Fulfillment Responsible) role is part of the Core‑3 engagements, responsible for guiding fulfillment through the sale and delivery lifecycle. Reporting to the Head of Operations CSS Canada, the Director is accountable for customer delivery performance, operational governance, financial discipline, and cross‑functional execution, ensuring CSS delivers high‑quality outcomes at scale while continuously improving customer experience and profitability. Responsibilities Own end‑to‑end customer delivery performance across CSS engagements, ensuring delivery commitments, SLAs, and contractual outcomes are met. Drive operational rigor across delivery governance, escalation management, risk mitigation, and customer satisfaction. Act as the senior operational interface for key customer engagements, working in close partnership with

📌 Director Customer Operations (Toronto)
🏢 Embedded Shishya
📍 Toronto