Job Overview

We are seeking a dedicated and personable Night Auditor/Front Desk Agent to join our hospitality team. This role is essential in providing exceptional guest services during overnight hours, ensuring smooth operations, and maintaining the hotel’s reputation for excellence. The ideal candidate will possess strong communication skills, a friendly demeanor, and experience in hospitality or front desk operations.

Multilingual or bilingual abilities are highly valued to assist a diverse guest population. This position offers an opportunity to work in a energetic workplace where professionalism and guest satisfaction are paramount. Shift will be 8pm-8am or midnight to 8am.

Duties
Welcome guests upon arrival and assist with check-in and check-out procedures efficiently and courteously
Manage multi-line phone systems, handle guest inquiries, and provide accurate information about hotel services and local attractions
Maintain accurate records of guest accounts, process payments, and handle billing discrepancies
Respond promptly to guest requests, complaints, or concerns with professionalism and empathy
Conduct nightly audits of hotel accounts to ensure accuracy of financial transactions and prepare reports for management




Monitor security by conducting room inspections and ensuring the safety of guests and staff during overnight hours
Assist with administrative tasks such as filing, data entry, and updating guest records
Uphold hotel policies and procedures while maintaining a welcoming environment for all guests

Experience
Previous experience in front desk operations or hotel reception is preferred but not required; training will be provided
Robust customer service skills with the ability to handle multiple tasks efficiently
Excellent phone etiquette and communication skills, including proficiency with multi-line phone systems
Bilingual or multilingual abilities are a plus to better serve diverse clientele
Familiarity with hospitality standards, guest services, and hotel software systems is advantageous
Ability to work independently during overnight shifts while maintaining high levels of professionalism and attentiveness

Pay: $16.50-$16.75 per hour

Benefits
Casual dress
In office parking

Application question(s):
Willing to work all nightshifts from 8pm-8am or midnight to 8am

Experience:
Front desk/ Customer service : 1 year (preferred)

Language:
English (preferred)

Location:
Clarenville, NL A5A 1N9 (preferred)

Work Location: In person

📌 Night Auditor/front Desk Agent Clarenville
🏢 Gateway Hotel u0026 Suites
📍 Clarenville