Step into a Senior IT Support Technician role where you'll provide bilingual support in Montreal. Focus on technical problem-solving for desktops, mobile devices, and business applications. As a key member of our IT team, you will resolve complex issues while mentoring less experienced technicians. This position offers a pathway to permanent employment, exposing you to various aspects of enterprise IT and promoting professional growth. Key Responsibilities:

- Oversee ticket management and resolution through ServiceNow
- Serve as a senior point for escalated IT incidents
- Support and troubleshoot various technology platforms
- Manage impactful incidents, ensuring timely updates and resolution
- Partner with IT teams and vendors for effective service delivery Requirements:
- Minimum 4 years in deskside technical support
- Strong skills in Windows endpoint management
- Experience with Microsoft 365 and LAN/WAN technologies
- Knowledge of ticketing systems like ServiceNow
- Effective bilingual communication skills in English and French Elevate your technical support career in a cooperative environment centered on continuous improvement.

📌 Senior IT Support Technician Montreal
🏢 Altis Technology
📍 Montreal