Medical Office Assistant (Front Desk) — Full-Time

St. Catharines Walk-In Clinic & Family Practice — 448 Welland Avenue, Unit 5, St. Catharines, ON

About the role

We're a family practice and walk-in clinic looking for an experienced Medical Office Assistant to run our front desk. You'll be the first person every patient sees, and the one who keeps the day moving smoothly for our physicians and clinical team. If you take pride in a well-run office and genuinely enjoy helping people, you'll do well here.

What you'll do
Greet and check in patients, verify health cards and demographics
Book, confirm, and reschedule appointments; manage the daily flow between walk-in and booked patients
Answer phones and respond to voicemails, emails, and faxes promptly
Prepare and update patient charts in our EMR
Handle incoming labs, consult reports, and referrals — scan, file, and route to the right physician
Process referrals out to specialists and follow up on outstanding ones
Collect payment for uninsured services and issue receipts
Keep the waiting room and front desk area tidy,



stocked, and welcoming
Assist physicians and clinical staff with day-to-day admin as needed

What we're looking for
Previous experience as a Medical Office Assistant, receptionist, or administrator in a clinic setting
Excellent spoken and written English, with warm, transparent communication
Robust listening skills — patients often need a little patience and reassurance
Highly organized, with the ability to juggle a busy phone line and a full waiting room at once
Proactive: you spot what needs doing and handle it before being asked
Comfortable with computers and EMR systems
Professional, discreet, and respectful of patient confidentiality

Nice to have
Experience with OSCAR Pro or another clinic EMR
MOA certificate or medical administration diploma
A second language

Pay: $21.00-$23.00 per hour

Benefits
Versatile schedule
On-site parking

Work Location: In person

📌 Medical Office Assistant/receptionist St Catharines (St. Catharines)
🏢 St. Catharines Walk in Clinic u0026 Family Practice
📍 St. Catharines