Join F12 as a Managed Services Delivery Manager and enhance client service quality while cultivating team success. This role calls for solid management skills in a fast-paced tech landscape. As a Service Delivery Manager, you will lead a team to provide high-quality services while ensuring operational efficiency and client satisfaction.

Your expertise in IT infrastructure and project management will be key as you manage the service delivery lifecycle and mentor your team. Your leadership will help foster a culture of continuous improvement. Key Responsibilities:
Oversee the complete service delivery process ensuring quality
Develop and foster team growth through coaching and mentorship
Conduct and schedule quarterly performance reviews for technicians




Maintain robust client relationships and ensure their satisfaction
Analyze service delivery metrics to drive efficiency improvements Requirements:
Bachelor’s degree in relevant field, certifications a plus
Proven experience (3+ years) in service delivery management
Robust understanding of managed services and cloud technologies
Excellent leadership and interpersonal skills
Demonstrated multitasking ability in project management Contribute to F12's mission of delivering exceptional technology services as a Managed Services Delivery Manager.

📌 Managed Services Delivery Manager At Nelson (Canada)
🏢 F12.net
📍 Canada