Join Reliance as a Senior Manager in Contact Center Strategy, where innovation meets operational excellence. Your expertise will enhance customer interactions in a rewarding setting. In this role, you will lead the strategic direction for contact center operations at Reliance.

Your focus will be on developing a high-performance culture, operationalizing innovative strategies, and improving overall effectiveness to ensure outstanding customer outcomes. You will also develop leadership talent and manage performance metrics. Key Responsibilities:

- Oversee daily operations of contact center teams
- Foster a culture of accountability and continuous improvement
- Implement AI and process enhancements for efficiency
- Mentor and develop talent to create strong leaders
- Analyze and resolve customer service issues effectively Requirements:
- 8 to 12+ years experience in contact center leadership
- Success in complex, multisite operational management
- Excellent communication and people management skills
- Competent in Microsoft Office and CRM tools
- Familiar with NiCE CCaaS and SAP platforms Elevate customer service standards at Reliance, where your leadership will make a significant impact.

📌 Senior Manager in Contact Center Strategy (Canada)
🏢 Reliance Home Comfort
📍 Canada