Become a Call Center Training Specialist at MCI to empower agents through effective training programs. Focus on onboarding and continuous enhancement in a rapid-paced workplace. In this pivotal role at MCI, you will have at least three years of training experience in contact centers or BPOs.

Alongside designing training programs, you will evaluate effectiveness and provide individualized coaching. This role is crucial for aligning agent skills with client needs while maintaining the high standards expected at MCI. Key Responsibilities:
Conduct new hire training sessions for agents
Develop and update training manuals and content
Analyze training needs and recommend appropriate solutions
Measure training impact using feedback and performance data
Support agents post-training with ongoing coaching Requirements:
3+ years of relevant training experience
Strong verbal and written communication skills
Proficient with virtual training platforms
Knowledge of adult learning and instructional design
Capable of assessing training success and areas for improvement Drive agent development through engaging training solutions at MCI while advancing your career in a diverse setting.

📌 Mci Call Center Training Specialist Sydney (Canada)
🏢 Mass Markets
📍 Canada