Drive customer experience innovation at Amazon as a Software Development Manager in Toronto, Canada. Lead engineering teams to enhance Customer Service applications and tools every day. As a Software Development Manager with Amazon's Contact Handling Experience team, you will guide a high-performing engineering group to create industry-leading applications for Customer Service Associates.

The focus is on improving customer interactions through robust software solutions. You will leverage your engineering management expertise to oversee the software development life-cycle and promote engineering excellence across the organization. Key Responsibilities:
Manage a high-performing software development team
Oversee the entire software development life-cycle




Create and execute roadmaps and project plans
Report on software development status and performance
Foster continuous improvement in team processes

Requirements:
3+ years of team management experience
7+ years in engineering roles
Experience with software architecture and design
Knowledge of software development practices
Familiarity with product management collaboration

Be an integral part of creating exceptional customer experiences through outstanding software management at Amazon.

📌 Lead Software Development Manager At Amazon Toronto
🏢 Amazon
📍 Toronto