Become the driving force behind Volkswagen Financial Services' FreshStart program as its thematic leader, responsible for pioneering consumer mobility solutions in a hybrid role with local travel allowances. Ensure exceptional customer journeys from application through delivery. In this significant 15-month contract, you’ll coordinate activities between customers, dealers, and internal teams to optimize vehicle selection and delivery.
Your role focuses on providing transparent guidance and curation of options while managing operational processes and feedback. Solid skills in communication and organization are essential for success. Key Responsibilities:
Coordinate vehicle options and delivery logistics from start to finish
Curate VIN options tailored to customer profiles and preferences
Provide dealer training and oversee onboarding processes
Track each vehicle's journey from selection to delivery
Document processes and enhance customer inquiry workflows Requirements:
Bachelor's degree in Business, Finance, or relevant fields
3+ years in automotive finance or customer fulfillment experience
Proven communication and customer service abilities
Knowledge of auction operations and vehicle specifications preferred
Bilingual capabilities in English and French are preferred Elevate customer fulfillment and vehicle logistics as the FreshStart Program Lead with Volkswagen Financial Services.