Be part of The Kenan Advantage Group Inc. team as a Logistics Customer Service Specialist, focusing on daily driver support and fleet resource optimization. Engage in a fast-paced setting that values teamwork and communication.
Westcan Bulk
Transport is looking for a Logistics Customer Service Specialist to ensure seamless operations in customer service, planning, and communication. This critical role involves matching drivers with loads, managing delivery instructions, and interacting with both drivers and customers to ensure satisfaction while overseeing logistics and quality standards. Key Responsibilities:
Optimize matching of orders with drivers and equipment
Prepare and communicate loading and delivery instructions
Respond to driver questions and schedule changes
Manage the Driver Pay Portal and customer orders
Ensure all routing details meet customer requirements Requirements:
Prior experience in logistics or dispatch
Exceptional communication and organizational skills
Ability to handle multiple priorities in a quick-paced role
Robust problem-solving skills to foresee potential issues
Previous transportation industry experience preferred Enhance your career by providing excellent service and supporting logistic operations at The Kenan Advantage Group.