Pursue your next challenge at Apex Systems as a Lead Technical Support Analyst with a focus on Microsoft technologies. This hybrid role emphasizes advanced troubleshooting and customer service excellence. As a full time, permanent Lead Analyst, you will manage escalations from Tier I and II Service Desk teams.

Your vast experience in supporting Microsoft 365, Windows OS, and identity management will be crucial for handling approximately 800 tickets monthly. Additionally, you will mentor junior staff, improving service quality and operational efficiency. Key Responsibilities:
Act as the primary escalation point for complex issues
Troubleshoot Microsoft 365 and hardware-related tickets
Guide junior analysts to enhance their skill sets
Manage user access and permissions effectively
Document knowledge base articles to aid in training Requirements:
Robust background in troubleshooting and escalation handling
Expertise in Windows 11 and Active Directory
Experience in identity and access management
Comfortable in high-volume support environments
IT certifications preferred but not mandatory Excel in providing high-level technical support in this lead analyst role.

📌 Lead Technical Support Analyst Opportunities London
🏢 Apex Systems
📍 London