Take charge as the Apps Support Lead Analyst, leading a qualified team while ensuring top-tier support for production management applications. Drive system performance and collaboration across technology at Citi.

The Apps Support Lead

Analyst role involves overseeing mission-critical Pega and AI platforms, guaranteeing system availability, and optimizing performance across environments. You will play a vital role in end-to-end incident management and vendor relationship oversight while partnering closely with senior stakeholders to refine support strategies and guidelines. Key Responsibilities:
Lead production support for Pega and AI platforms
Manage end-to-end incident resolution processes
Oversee vendor relationships and offshore services
Mentor junior engineers to enhance support quality
Develop automation scripts to improve system efficiency Requirements:
10+ years of relevant experience in support roles
Advanced experience in stakeholder management
Solid communication skills for technical discussions
Proven track record in project management
Capacity planning knowledge is a plus Enhance incident management and drive top-notch operational efficiency in your role at Citi.

📌 Lead Support Analyst Production Management Mississauga
🏢 Citibank (Switzerland
📍 Mississauga