Advance your career with Clio as a Lead Implementation Consultant. This hybrid role is designed for those passionate about customer success and project management. As a Senior Implementation Manager based in Burnaby, Toronto, or Calgary, you will spearhead the implementation process for Clio’s key clients.

Your role involves developing detailed project plans, managing communication between stakeholders, and ensuring user adoption through effective training and support. You will utilize your deep understanding of legal technology to enhance client experiences and drive satisfaction. Key Responsibilities:
Develop and manage detailed implementation project plans
Facilitate training and support for clients during onboarding




Engage with executive stakeholders and provide updates
Address potential risks with proactive strategies
Enhance customer implementation services based on feedback

Requirements:
2+ years of experience in project management or implementation
Robust interpersonal skills with a focus on customer care
Experience in the legal technology sector is preferred
Proficiency in creating and adapting implementation plans
Willingness to travel for client engagements

Utilize your skills at Clio to optimize customer implementations and ensure their success.

📌 Lead Implementation Consultant At Clio Burnaby (Canada)
🏢 Clio
📍 Canada