Join Citigroup as a Lead Apps Support Analyst responsible for maintaining critical Pega and AI platforms. Drive incident resolution and vendor management while leading a skilled team in a supportive environment. In this full time role, you will oversee production support for mission-critical applications, ensuring system performance and reliability across regions.

A minimum of ten years' experience in Apps Support is required, with solid skills in stakeholder management and capacity planning. Your leadership will facilitate effective communication and solution alignment between technical and business teams. Key Responsibilities:
Lead production support for Pega and AI platforms
Manage end-to-end incident resolution using observability tools




Maintain vendor relationships and offshore services
Develop automation scripts in Python or Java
Guide junior engineers for technical excellence

Requirements:
10+ years of relevant experience in Apps Support
Solid project management expertise in IT services
Excellent communication skills with senior stakeholders
Preferred experience with automated workflows
Bachelor's degree required; Master's preferred

Elevate your technical career by driving operational effectiveness and supporting Citigroup's mission-critical technology needs.

📌 Lead Apps Support Analyst Citigroup Mississauga
🏢 Citi
📍 Mississauga