Duties
Pick up service parts and paper work at Service Depot each morning and ensure parts are complete before leaving Depot
Attend appointments at specified locations and times as per daily schedule
Complete repairs to DCC quality standards and customer requirements
Report completion to service manager and if time permits, assist other field technicians
For any items completed on service reports, have the customer sign to acknowledge their acceptance of that particular service item or all items on the service report.
Paperwork for Current/Incomplete Service Items
Complete all return service reports daily, utilizing catalogue codes and proper terminology.
All reports must be complete, accurate and signed off by the customer acknowledging the service to be completed.
Company Representation
Always represent the company in a courteous and professional manner.
Always operate company vehicles in a secure and qualified manner.
Education
Grade 12
Specialized knowledge, Skills/Abilities and Experience
Working knowledge of cabinetry installation, counter tops, woodworking and finishing techniques
Possess excellent organizational and time management skills
Capable of working independently (minimal supervision) as well as part of a solid team
Strong communication/interpersonal skills and ability to manage difficult customer interactions with tact
Valid driver's license and clean driver’s abstract record
Proven problem solving ability and creative approach to solving service issues on site
Must be physically fit and able to lift up to 75 lbs
Good PC skills with working knowledge of Outlook, Excel and Word
Knowledge of Deslaurier products and services would be a strong asset
Must provide own equipment: table saw, chop saw, air nailer, compressor, wood working tools.
This position offers an opportunity to leverage your technical expertise in a dynamic environment dedicated to delivering top-tier service. We value professionalism, technical proficiency, and a commitment to excellence in every aspect of the role.