Take the lead in incident management as an IT Incident Coordinator. This position emphasizes communication, coordination, and crisis leadership in ensuring technology service continuity. As an IT Incident Coordinator, you play a pivotal role in restoring services quickly while minimizing impact on the business.

With a focus on managing major incidents, you will coordinate technical teams, prepare communications, and engage in post-incident reviews. Your ability to prioritize tasks and effectively manage crises will be essential for success. Key Responsibilities:
Oversee coordination of major incidents
Initiate escalation procedures based on incident assessment
Lead crisis response teams and document progress
Communicate with stakeholders about incident statuses
Conduct root cause analyses for recurring incidents Requirements:
Bachelor's degree in a related field
Experience in operational management or ITSM
Excellent coordination and crisis management skills
Solid communication abilities in both languages
Intermediate proficiency in French and English Bring your skills to foster a secure, inclusive work workplace while enhancing technology resilience across the organization.

📌 It Incident Coordinator: Lead Incident Management Quebec City
🏢 iA Financial Group (Industrial Alliance)
📍 Quebec City