Spicsoft Inc. is seeking a skilled IT Help Desk Technician to join our dedicated team. This hybrid role combines office-based support with on-site client visits. You’ll work closely with clients to resolve technical issues, configure systems, perform installations

This role combines Level 1 support, on-site client visits, and physical IT work such as rack mounting, cable management, and equipment installations.

Key Responsibilities
Provide remote and in office technical support
Resolve helpdesk tickets efficiently while meeting SLA expectations
Troubleshoot: Windows desktops and laptops, Printers and peripheral, Basic network connectivity issues
Install and configure:
Desktops, laptops, and basic server hardware
Network switches, firewalls, and access points
Perform hands-on field work, including:
Rack mounting servers and network equipment
Cable management, labeling, and basic terminations
Mounting small devices (APs, cameras, network gear) on walls
Assist with Microsoft 365: User setup, Email troubleshooting, Basic security and backup checks
Accurately document all work in the ticketing system
Communicate professionally with end users and clients




Escalate issues appropriately when required

Required Skills & Experience
Diploma or certificate in IT, Networking, or equivalent experience
1–3 years experience in helpdesk, or field technician role
Strong logical troubleshooting and problem‑solving skills
Comfortable working with tools, ladders, racks, and cabling
Solid understanding of:
Windows OS
Microsoft 365
Networking fundamentals (IP addressing, DHCP, DNS)
Ability to manage multiple tickets and shifting priorities
Strong customer service and communication skills
Fluent in English (spoken and written)

Nice to Have (Not Required)
Experience in an MSP setting
Familiarity with switches, firewalls, VLANs, or VPNs
CCTV or access point installation experience

Additional Requirements
Valid driver’s license and access to a vehicle
Willingness to travel to client sites
Ability to lift and mount IT equipment safely

Perks
On-site parking
Exposure to diverse client environments
Growth path into Level 2 / Level 3 MSP roles

Pay: From $40,000.00 per year

Work Location: In person

📌 It Helpdesk & Field Technician Mississauga
🏢 Spicsoft
📍 Mississauga