Support client IT needs as a Service Desk Analyst I at IT Force in Burlington, Ontario. This in-office role offers the chance to enhance your technical skills while ensuring IT systems are productive and secure.

Your role will involve working closely with clients and colleagues, maintaining the integrity of service tickets, and ensuring communication is smooth and effective. At IT Force, you’ll not only address IT issues but also encourage client feedback through CSAT surveys, ensuring high satisfaction levels. You will receive ongoing training to enhance your capabilities and certifications. Key Responsibilities:
Complete service tickets with precision and accuracy
Document all communications and workflow processes
Address support requests efficiently and promptly
Ensure solutions are tested for client satisfaction
Participate in team meetings and events Requirements:
IT degree or at least 2 years of relevant experience
Skilled in Microsoft Windows operating systems
Understanding of Microsoft 365 licenses
Solid focus on customer needs and thoroughness
Calm and unbiased in client interactions Advance your career with IT Force, guaranteeing secure and reliable IT support solutions for clients.

📌 It Force Burlington Service Desk Analyst (Canada)
🏢 IT Force
📍 Canada