Elevate IT service management as a Lead at Amica Support Office! This full time role involves overseeing ServiceNow and enhancing overall service delivery efficacy. Amica is looking for an IT Service Management Lead/Analyst to work from their Toronto office.

You will focus on ServiceNow administration, lead initiatives for process improvement, and manage vendor relationships. Your ability to analyze complex issues and communicate effectively will be vital to success in this role. Key Responsibilities:
Spearhead ServiceNow administration and governance
Implement ITSM processes for improved service
Conduct Root Cause Analysis on incidents
Facilitate Change Advisory Board meetings
Ensure compliance with ServiceNow licensing agreements Requirements:
BA in information systems or a related field
Minimum 3 years in ServiceNow administration/development
ITIL foundations certification needed
Experience with project management principles
Solid problem-solving and communication ability Utilize your ITSM expertise at Amica to promote effective service delivery and enhance user satisfaction.

📌 Itsm Lead At Amica Support Office Toronto
🏢 Amica Senior Lifestyles
📍 Toronto