Lead the ITIL practice at CAE to transform service management strategies and processes. Join a forward-thinking team dedicated to safety and cutting-edge technology. As the ITIL Practice Owner, you will define and manage service practices across the organization, ensuring they align with business objectives.

Your role includes leading training programs, monitoring performance indicators, and leveraging data for continuous improvement. A focus on collaboration is vital in this position. Key Responsibilities:
Design and implement ITSM processes and standards
Collaborate with IT teams to ensure best practices
Monitor performance through KPIs and SLAs
Manage ITSM platforms, specifically ServiceNow
Deliver meaningful training and awareness sessions Requirements:
4–6 years in IT Service Management roles
ITIL Foundation and Specialist certifications
Six Sigma (Yellow or Green Belt) certification
Familiarity with quality frameworks like ISO 27001
Robust leadership and initiative skills Join CAE and bring your ITIL expertise to enhance service management practices.

📌 Itil Practice Owner For Cae Innovations Montreal
🏢 CAE
📍 Montreal