Provide essential technical support as an IT Support Specialist with Rhenus Group. Ensure reliable IT services and support for employees across the Americas, troubleshooting issues with a focus on Microsoft 365 applications. As an IT Support Specialist, you will deliver first- and second-level support, manage technical requests, and assist with hardware and software deployments.

Your key responsibilities will include troubleshooting network connectivity, supporting various IT equipment, and maintaining user accounts in line with company policies. Key Responsibilities:
Deliver first- and second-level technical support across all systems
Manage IT support requests and maintain documentation
Install and configure desktops, laptops, and IT peripherals




Assist users with Microsoft 365 applications like Outlook and Teams
Provide remote and in office support across multiple locations Requirements:
Associate degree in IT or related field, or equivalent experience
Experience in Help Desk or IT Support roles
Knowledge of hardware, networking, and troubleshooting techniques
Solid customer service and communication skills
Ability to manage multiple priorities in a rapid-paced setting Support Rhenus Group by providing excellent IT assistance tailored to a diverse user base.

📌 It Support Specialist At Rhenus Group Kitchener
🏢 Rhenus Logistics
📍 Kitchener