Join MNP as a Service Desk Support Analyst and enhance your technical skills. This in-office role focuses on providing swift resolutions for client technical issues through an engaging service desk. As a part of MNP's Managed Services practice, you will work directly with clients to address and troubleshoot issues related to Microsoft 365, Azure AD, and more.

This position requires solid customer service, both over the phone and via chat, ensuring timely responses and effective resolution strategies. Key Responsibilities:
Address high-priority technical issues for users
Provide thorough customer support through various channels
Maintain accurate records of client interactions
Escalate complex issues when necessary
Follow internal policies for timesheet submissions Requirements:
Minimum 2 years customer service experience in IT
Technical diploma or equivalent certifications
Proficient in Active Directory and MS 365
Familiarity with networking and Windows troubleshooting
ITIL Foundations certification is required Drive impactful changes by resolving client issues at MNP.

📌 It Support Analyst At Mnp Managed Services Edmonton (Canada)
🏢 MNP
📍 Canada