Billyards Insurance Group is a growing insurance brokerage serving a diverse client base in Georgetown and across Ontario. We pride ourselves on delivering personalized service and building lasting relationships with our clients. We're looking for a dedicated Customer Service Representative to join our team in person at our Georgetown office.
About the Role
As a CSR, you'll be the first point of contact for our clients, handling inquiries, policy changes, quotes, and renewals while providing a high standard of service. This is a outstanding opportunity for a licensed broker who is fluent in Hindi and/or Punjabi to support our multilingual client community.
Responsibilities
Respond to client inquiries by phone, email, and in person in a professional and timely manner
Process policy changes, endorsements, renewals, and cancellations
Prepare quotes and assist clients with new and existing policies
Maintain accurate client records and documentation
Support clients in English, Hindi, and/or Punjabi
Build and maintain strong client relationships
Requirements
RIBO license (required)
Fluency in Hindi and/or Punjabi (required)
Previous experience in insurance customer service or as a broker (required)
Solid communication and interpersonal skills
Ability to multitask and work well in a fast-paced environment
Proficiency with computers and insurance broker management systems (e.g., Applied/EPIC, Power Broker)
What We Offer
Competitive salary of $45,000–$60,000 per year
Paid time off
Career development and license renewal support
Supportive, in-office team environment
Job Type: Full-time Pay: $45,000.00-$65,000.00 per year