Position: Senior Program Manager

Location: Toronto, ON

Job ID#: RQ11445

Duration: 7 Months

Work Model: Hybrid (2-3 Days Onsite)

Role Overview

We are seeking an experienced Senior Program Manager to lead a large-scale organizational transformation initiative focused on transitioning from a project-based delivery model to a product-based operating model. This role will provide strategic leadership across change management, communications, stakeholder engagement, governance, organizational design, business readiness, and transformation adoption activities.

The successful candidate will work closely with executives, business leaders, ministry partners, HR teams, technology teams, and other stakeholders to ensure successful transformation outcomes while promoting organizational agility, enhanced service delivery, and enterprise-wide alignment.

Key Objectives

Leadership

- Build understanding, commitment, and adoption of a product-based operating model.
- Facilitate leadership engagement in defining future-state roles, accountabilities, governance, processes, and organizational structures.
- Promote a culture of transparency, collaboration, innovation, and enterprise thinking.
- Develop leadership readiness and change champion capabilities.

Staff Engagement

- Increase awareness, understanding, and acceptance of organizational changes.
- Support employee readiness, engagement, training, and adoption activities.
- Implement feedback mechanisms and change monitoring processes.
- Reinforce cultural shifts toward product thinking, customer-centricity, and continuous improvement.

Stakeholder and Partner Engagement

- Support awareness and understanding of the new operating model.
- Facilitate engagement to refine interaction models, governance structures, and service delivery approaches.
- Promote alignment with Product Management functions and new collaboration models.

Key Responsibilities Program Leadership & Transformation Management

- Lead end-to-end organizational change and transformation initiatives.
- Develop and maintain integrated transformation plans, roadmaps, milestones, dependencies, risks, and success measures.
- Establish governance structures, reporting mechanisms, and executive decision-support materials.
- Coordinate activities across business, technology, HR, communications, and operational workstreams.
- Provide strategic advice on organizational readiness, transformation risks, and mitigation strategies.

Change Management & Organizational Readiness

- Develop and execute comprehensive change management strategies and plans.
- Conduct stakeholder impact assessments and readiness assessments.
- Identify organizational risks, resistance points, and adoption barriers.
- Design and implement change interventions supporting behavioral and cultural transformation.
- Establish change champion and leadership engagement programs.




- Measure adoption, organizational readiness, and benefits realization.

Communications & Stakeholder Engagement

- Lead development and execution of communication and engagement strategies.
- Create executive presentations, key messages, FAQs, communication materials, and engagement content.
- Facilitate workshops, town halls, leadership sessions, focus groups, consultations, and stakeholder forums.
- Maintain consistent messaging across stakeholder groups.
- Manage feedback channels and incorporate input into transformation activities.

Operating Model & Organizational Design

- Support future-state operating model development.
- Facilitate definition of recent roles, accountabilities, governance processes, and service delivery models.
- Identify organizational gaps, interdependencies, and process improvement opportunities.
- Support transition planning and implementation sequencing.
- Promote alignment with enterprise standards and strategic objectives.

Business Readiness & Transition Planning

- Develop readiness frameworks and assessment tools.
- Coordinate training, onboarding, and knowledge transfer activities.
- Support organizational transition planning activities.
- Monitor change effectiveness and organizational performance throughout implementation.
- Establish continuous improvement mechanisms and ongoing transformation support processes.

Required Skills & Qualifications Organizational Change Management Leadership

- Experience leading complex organizational transformation and change management initiatives.
- Knowledge and application of industry-standard change management frameworks and methodologies.
- Experience conducting stakeholder analysis, impact assessments, readiness assessments, and change planning.
- Demonstrated success driving organizational adoption and culture change.
- Experience establishing change governance and performance measurement frameworks.

Strategic Communications & Stakeholder Engagement

- Experience designing and executing large-scale communications and engagement strategies.
- Experience developing executive-level communications, presentations, key messages, and engagement materials.
- Strong facilitation skills for leadership workshops, town halls, focus groups, and stakeholder consultations.
- Experience managing diverse stakeholder groups with competing priorities.

Program & Transformation Management





- Experience managing multi-workstream transformation programs with significant organizational impacts.
- Ability to develop integrated plans, governance models, risk management frameworks, and benefits realization strategies.
- Experience managing interdependencies across business, technology, HR, communications, and operational teams.
- Demonstrated ability to monitor and report on program health, outcomes, and transformation progress.

Public Sector Experience

- Experience working within public sector environments, including governance, approvals, accountability requirements, and labour relations considerations.
- Knowledge of organizational design, operating model transformation, and enterprise service delivery environments.

Reporting & Tools

- Experience developing KPIs, adoption metrics, readiness measures, and benefits realization frameworks.

- Experience using

- Azure DevOps

- Microsoft 365

- Power BI

- SharePoint
- Project Portfolio Management (PPM) tools

- Ability to develop executive dashboards, reporting packages, and governance materials.

Key Deliverables

- Organizational Change Management Strategy
- Engagement Plan and communication materials
- Stakeholder Assessment and Management Plan

- Change Impact Assessment

- Organizational Readiness Assessments

- Change Champion Network Framework

- Training and Adoption Strategy

- Operating Model Transition Roadmap

- Executive Communications Materials

- Benefits Realization Framework
- Progress and status reports for leadership committees
- Weekly Transformation Dashboard and Progress Reporting
- Program progress tracking against success measures and key enablers
- Secretariat processes, governance support, and reporting mechanisms
- Post-Implementation Adoption and Sustainability Plan

- Other duties as assigned

About Symbiotic Digital.

Symbiotic Digital provides the IT Experts you need that solve problems and get things done. See what the top 2% in their field can do for you. (Symbiotic Digital is a division of Symbiotic Group Inc.) We serve customers in two ways, we provide:

1. Digital Experts: IT Consulting expertise. Bright Minds That Produce Proven Results
2. Recruitment: Find The Right People You Need

Serving IT & Business leaders, Symbiotic Digital provides a business system that enable us to provide the Expert Technical staff needed to solve challenging business and IT problems. IT leaders in the most reputable organizations in Canada have relied on Symbiotic Digital to help them staff difficult assignments with proven Experts uniquely evaluated by our proven QMS- Quality Management System Staff Development Model. We are a 100% Indigenous owned company. Learn more online at https://www.symbioticgroup.com/home-sd/.

Please submit your most recent resume to: [email protected]

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📌 Senior Program Manager (Wellesley)
🏢 Symbiotic Digital
📍 Wellesley