Posted Thursday, August 20, 2026 at 4:00 a.m. As a recognized national law firm, we support, grow, and impact our communities through our work. We help entrepreneurs, companies, and professionals shape and build the Canadian economy.

We provide the opportunity to influence the course of your career, community, and workplace with the support and backing of a national organization. You can expect a friendly, safe, and supportive environment where your colleagues will rally around to help you succeed. We are seeking a Senior Project Manager, Markets to join the team in our Toronto office.

The Senior Project

Manager, Markets is responsible for leading strategic projects, optimizing business processes, and managing the technology ecosystem that supports the Firm's Markets function. The role combines project management, operational excellence, technology leadership, and change management. While not a software development position, the successful candidate will possess a strong technical aptitude and the ability to work effectively and collaboratively with IT, software vendors, and business stakeholders to implement technology solutions that improve workflows and generally on how the department operates.

This position also serves as the business owner of the firm's CRM platform and leads the Markets Technology team responsible for supporting CRM, marketing technologies, user adoption, and ongoing system optimization. The role manages a small team of people.

Strategic Project Management

Lead the planning and delivery of strategic initiatives across the Markets department from initiation through implementation. Develop and manage project plans, timelines, budgets, governance, risk management, stakeholder communications, and executive reporting. Ensure projects are delivered on time, within scope and budget and aligned with departmental and firm priorities.

Lead organizational change management and implementation activities to support successful adoption of new processes and technologies. CRM Technology Leadership Serve as the business owner for the Firm's CRM platform and lead the CRM team. Oversee CRM strategy, administration, vendor relationships, user support, training, adoption and ongoing optimization.

Establish CRM governance,



data quality standards and reporting capabilities that support Business Development and client relationship management. Lead CRM enhancements, upgrades and implementation projects. Oversee the Markets technology portfolio, including CRM, marketing automation, digital marketing, event management, analytics and other business applications.

Identify opportunities to leverage Artificial Intelligence, automation and emerging technologies to improve operational efficiency and business outcomes. Manage technology vendors and implementation partners, ensuring solutions align with firm standards and business objectives.

Process

Improvement & Operations Lead continuous improvement initiatives across the Markets department to enhance efficiency, consistency and service delivery. Develop operational documentation, governance frameworks and performance measures that support sustainable improvements. Reconcile marketing expenses against budget providing executive summaries and other reporting requirements. Assist CMO with Markets’ budget planning and analysis.

Stakeholder

Management & Governance Prepare executive-level reporting on project status, technology initiatives, operational performance and key risks. Support annual planning and budget, prioritization and governance activities for Markets initiatives. Develop project dashboards and executive reporting.

Track project budgets, risks, issues, resource allocation, and benefits realization. Monitor departmental KPIs related to project delivery, technology adoption, and operational efficiency. Bachelor's degree in Business, Information Systems, Technology, Marketing, Project Management, or a related discipline.

PMP certification (or equivalent) is considered an asset. 8–10+ years of experience in project management, business operations, technology management, or consulting.





Experience managing enterprise technology implementations.

Experience leading cross-functional strategic projects.

Experience managing CRM platforms and business technology.

Experience managing people.

Experience working with external software vendors.

Experience within a law firm or other skilled services organization is strongly preferred.

Strong understanding of: CRM platforms for professional services

- Marketing technology
- Project Management methodologies
- Business process improvement
- Change management
- Microsoft 365 ecosystem
- Power BI
- AI productivity tools (Microsoft Copilot, ChatGPT, Claude and similar platforms)
- Data governance
- Exceptional project management skills
- Continuous improvement mindset
- A comprehensive Benefits package that includes Health, Dental and Vision Care, Employee Assistance Program, Life Insurance, Short Term and Long Term Disability Insurance, 4+ Weeks’ Vacation and 10 Personal Days
- Flexible hybrid working options
- Maternity Leave Top-up
- A Firm matching Group Retirement Savings plan
- An individual TFSA with low fund management fees and competitive investment options
- Employee Assistance Program to support you and your family
- A wellness spending account to foster employee well-being
- The final salary is influenced by the location of the incumbent and may fluctuate based on the qualifications, skills, and market considerations, ensuring alignment with internal and external pay equity standards.

Miller

Thomson LLP is one of Canada’s fastest-growing national business law firms, with ten offices across the country. Our consistent ability to provide practical, creative and cost-effective advice, combined with an unyielding service commitment to our clients and a strong dedication to our lawyers, staff and the communities in which we practice, gives us a unique position in the Canadian legal industry.

Miller

Thomson LLP is an equal-opportunity employer and is committed to equity, diversity, inclusion, and accessibility. No phone calls or agencies, please.

Miller

Thomson will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities.

📌 Senior Project Manager, Markets (Toronto)
🏢 Miller Thomson
📍 Toronto