Shape customer journeys at FacilityOS as a Customer Success Manager. This role emphasizes data analysis and proactive account management in a collaborative hybrid setting. Become an integral part of FacilityOS's Customer Success team as you manage a portfolio of clients.

Your analytical skills will inform strategies to drive growth and mitigate risks, ensuring customers achieve their objectives. In this energetic role, you'll also collaborate with product and sales teams to enhance the overall customer experience. Key Responsibilities:
Proactively manage customer accounts with a focus on satisfaction
Regularly analyze data for strategic account insights
Work with the sales team to facilitate customer success
Identify churn risks and implement preventive measures
Promote product usage and current features among clients Requirements:
Minimum 2 years of experience in customer success
Ability to interpret customer lifecycle and usage data
Robust written and verbal communication skills
Organized with an eye for detail
Self-motivated with a results-driven mindset Bring your expertise to FacilityOS and help clients thrive in their journeys.

📌 Hybrid Customer Success Manager Role Toronto (Canada)
🏢 FacilityOS
📍 Canada