Tech Talent International is hiring an IBMS SME - Techno-Functional Analyst for a contract position in Toronto. This hybrid role requires solid problem-solving and SQL troubleshooting skills. As an IBMS Support Analyst, you will be responsible for providing L1/L2/L3 support in a consulting-driven environment.

Your expertise in the Operative BMS system will help troubleshoot issues and support users effectively. Collaborate closely with diverse teams to address service requests and improve system integration. Key Responsibilities:
Provide L1/L2/L3 helpdesk support for IBMS
Troubleshoot issues in traffic, scheduling, and billing
Handle user queries and incident requests efficiently
Conduct SQL-based database troubleshooting and fixes
Conduct root cause analysis and maintain SLAs Requirements:
In-depth experience with Operative BMS systems
Proficient in SQL and troubleshooting databases
Familiar with ticketing tools like JIRA or ServiceNow
Experience in EUC support settings
Solid analytical and communication abilities Bring your technical expertise to enhance client satisfaction and support in this vital consulting role.

📌 Ibms Support Analyst Consulting Role Toronto
🏢 Tech Talent International
📍 Toronto