Manage a high-performing team at HOOPP, dedicated to providing exceptional services to Ontario's healthcare employers. Your leadership will shape the service experience for over 500,000 members. In your role as the Manager of Employer Services, you will be responsible for the oversight of team development and performance for HOOPP's pension plan administration.
Focusing on personal growth and continuous learning, you will ensure that each team member receives the necessary support and training to excel. Be prepared to manage escalations and foster positive interactions with employers. Key Responsibilities:
Lead and coach the Employer Services front-line team
Conduct regular meetings and performance discussions
Ensure timely delivery of service to employers
Identify and address learning gaps within the team
Champion change management initiatives for process improvements Requirements:
Proven leadership experience in service delivery
Skills in coaching and team development
Excellent problem-solving abilities
Familiarity with pension plan systems
Solid organizational and communication skills Help advance the mission of HOOPP by leading a dedicated Employer Services team.