Join Watermark Resort as a Guest Services Manager, overseeing front office operations and ensuring top-notch guest experiences. Lead a dedicated team and manage day-to-day tasks effectively. In this impactful role, you'll report to the Front Office Manager and be responsible for managing the front desk operations, conducting staff training, and ensuring all guest services run smoothly.
You will participate in daily meetings and help maintain high levels of service and safety throughout the resort. Key Responsibilities:
Direct guest interactions during check in/out
Assist in payroll management and employee evaluations
Manage inventory and supplies in the Front Office
Handle emergency situations with prompt decision-making
Provide excellent service to foster guest loyalty Requirements:
Minimum of 1 year experience in Front Desk operations
Excellent conversational and problem-solving skills
Skilled in using Property Management systems, Opera preferred
Solid multitasking ability under pressure
Flexibility for wide-ranging shift schedules, including nights Enhance your career at Watermark Resort by leading the guest services team and delivering outstanding experiences.