Whistler Premier is now hiring for a full time Guest Service Agent!

We have a solid team-based workplace culture here at Whistler Premier, and are looking for another enthusiastic and warm individual to join us.

Our Guest Service Agents are responsible for performing all front desk related functions, acting as the guests first and last point of contact at the hotel, and ensuring a positive experience for each guest. Part of this role is to also provide support and assistance to operations, and owner services.

RESPONSIBILITIES:

· Take reservations over the phone and enter them into the online system

· Enter reservations from walk-ins, direct calls and online booking agents.

· Check guests in and out

· Provide directions and recommendations within Whistler for guests

· Concierge duties such as making dinner reservations and booking activities.

· Take payments for deposits and upcoming arrivals according to our policies.

· Contact housekeeping, maintenance and house managers for any guest needs or issues.

· Resolve guest complaints within scope of authority.

· Keeping the front desk area clean and organized.





· Responding to quotes and inquiries.

· Deliver high-quality customer service to all owners and guests.

REQUIREMENTS:

· Previous front desk/customer service experience is an asset

· Robust communication & organizational skills

· Works well in a team-based workplace

· Extremely Customer Service oriented

· BC Driver's License is an asset

5 lodge locatons in Whistler.

BENEFITS:
Staff housing available for the right applicant
Staff Discounts
Opportunities for growth
Brilliant Team working workplace

This position comes with some outstanding perks and opportunities. Contact us to find out more. Job Types: Full-time, Part-time, Seasonal

Pay: From $23.25 per hour

Perks
Company events
Dental care
Extended health care
RRSP match
Store discount

Application question(s):
Are you currently in Whistler?
Do you have accommodation in Whistler or the Sea to Sky Corridor?

Experience:
customer service: 1 year (required)

Work Location: In person

📌 Guest Service Agent / Front Desk Whistler
🏢 WHISTLER PREMIER
📍 Whistler