Become a pivotal part of CCTS as a Customer Service Representative, actively shaping customer experiences in the telecommunications sector. This permanent position requires effective bilingual communication. Working for the Commission for Complaints for Telecom-television Services, you’ll engage directly with customers, answering inquiries and managing complaints.

Ideally, you should have at least one year of experience in customer service, particularly in call center settings. Solid interpersonal skills and sound judgment are essential for handling sensitive cases. Key Responsibilities:
Engage customers via live calls and written messages
Provide detailed information regarding complaint handling
Review complaints to align with organizational mandates
Uphold confidentiality in all communications
Utilize MS Office suite for documentation and reporting Requirements:
Minimum grade 12 diploma or equivalent
At least one year customer service experience
Competency in Windows and MS Office tools
Exceptional customer service abilities; bilingualism preferred
Familiarity with telecommunications complaints is advantageous Support consumers effectively and uphold the integrity of telecom services at CCTS.

📌 Full Time Customer Service Role At Ccts Ottawa
🏢 Commission for Complaints for Telecom-television Services (CCTS-CPRST)
📍 Ottawa