Elevate global client relations as the Global Employee Escalations Lead at Rippling. Tackle escalating issues across cross-functional teams, ensuring compliance and client retention. As the focal point for high-impact escalations, you'll manage relationships that span multiple countries while driving effective communication and problem solving.

This role requires an adept leader to navigate complex employee relations issues within diverse regulatory frameworks. Your expertise will be critical in aligning teams and creating actionable solutions under challenging conditions to support timely and compliant resolutions. Key Responsibilities:
Lead complex escalation management across multiple countries
Address international employee relations and termination complexities




Act as primary liaison with clients during escalations
Develop comprehensive resolution plans with accountability
Build structured governance and communication channels Requirements:
8+ years of experience in HR operations or escalations
Proven track record in managing multi-country client issues
Solid understanding of compliance and HR operational processes
Ability to navigate retention-risk scenarios and influence outcomes
Excellent communication and analytical skills Leverage your escalation management expertise at Rippling to reinforce client trust and operational excellence.

📌 Global Escalations Management Lead Rippling Toronto
🏢 Rippling
📍 Toronto