Drive customer engagement and support strategies with Clio as the Vice President of Global Customer Support. Spearhead cutting-edge service solutions and lead a global team dedicated to enhancing customer experiences. As Clio's Vice President of Global Customer Support, you will define a multi-year support strategy while overseeing a global team of over 150 professionals.

This pivotal role emphasizes transforming the support experience by leveraging AI technologies and developing high-quality, impactful customer interactions. Your leadership will guide Clio's practice management platform and Clio Work, ensuring optimal service delivery and customer satisfaction. Key Responsibilities:
Define and implement multi-year customer support strategies
Lead a 150+ person global support organization




Manage P&L; for global support operations
Establish service quality standards company-wide
Collaborate with cross-functional teams for customer insights

Requirements:
Proven track record in customer support leadership
Experience in AI-driven service environments
Robust P&L; and operational management skills
Excellent relationship-building capabilities
Executive-level communication and collaboration skills

Influence Clio's support landscape and elevate the customer journey by fostering cutting-edge strategies and deep insights.

📌 Global Customer Support Executive At Clio Vancouver (Canada)
🏢 Clio
📍 Canada