Join FOX Factory as a Customer Service Representative, specializing in the bicycle industry. Help customers and dealers navigate their order experience through your expertise in product knowledge and effective communication. You’ll play a crucial role in ensuring that customers' needs are met efficiently.

By using your understanding of bicycles and accessories, you'll guide customers in making informed product choices. This role includes managing communications through various channels and fostering robust relationships with clients, backed by collaboration with different teams to address challenges and improve service delivery. Key Responsibilities:
Assist dealers and customers with inquiries and order management
Employ product knowledge to provide accurate advice




Process customer orders and maintain up-to-date records
Establish lasting customer relationships through excellent service
Collaborate across teams to enhance overall customer satisfaction Requirements:
High school diploma necessary
Familiarity with the bicycle industry is an advantage
Effective communicator with positive listening skills
Detail-oriented with multitasking capabilities
Proficient with MS Office, particularly Excel Leverage your customer service talents and cycling knowledge at FOX Factory.

📌 Fox Factory Customer Assistance Specialist Burnaby
🏢 Fox Factory
📍 Burnaby