Royal Hotel is looking for a Hotel Front Desk Agent / Night Audit to serve as our guests’ first point of contact and manage all aspects of their accommodation.

Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you.

THIS POSITION IS FOR MULTIPLE SHIFT TIMES AND INCLUDES WEEKENDS AND HOLIDAYS.

Responsibilities
Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms,



rates and amenities
Respond to clients’ complaints in a timely and skilled manner and inform management.

Requirements
Work experience as a Hotel Front Desk Agent, Receptionist or similar role
Understanding of how travel planning websites operate, like Booking.com and Expedia
Customer service attitude
Excellent communication and organizational skills
Willing to train the right applicant

Job Types: Full-time, Part time, Fixed term contract Pay: $16.50-$18.00 per hour

Advantages
Dental care
Discounted or free food
Extended health care
Life insurance
On-site parking
Vision care

Work Location: In person

📌 Front Desk Agent/night Auditor Lloydminster
🏢 Royal Hotel
📍 Lloydminster