Become the Global Application Support Delivery Lead, ensuring top-tier service management for enterprise solutions. Your leadership will enhance application support quality and operational processes. In this role, you will manage Application Managed Services, focus on incident resolution, and uphold SLA commitments.

With over 15 years of proven experience in diverse application settings, you will drive service innovations and continuous improvements. Your leadership will oversee a range of support engineers and enhance customer communication during incidents. Key Responsibilities:
Lead end-to-end application support service delivery
Oversee major incident management processes
Maintain service governance and adhere to SLAs
Conduct service reviews and operational metrics publishing
Drive Problem Management to identify root causes Requirements:
15+ years in Application Support or AMS
Expert in ITIL service operations
Experience managing global delivery teams
Robust skills in automation and AIOps
Proven ability to conduct effective escalations Harness your expertise in application support to enhance customer experiences and drive operational efficiency in this leadership role.

📌 Global Application Support Delivery Lead Toronto (Canada)
🏢 Compunnel
📍 Canada