Service Coordinator

Responsibilities will include
Scheduling, and dispatching of multiple fire alarm technicians effectively and efficiently
Responding to customer service calls and fire inspection/service requests
Prepare, review and process fire protection reports to ensure completion and accuracy
Prepare, review, process and price work orders and inspection summaries
Create service quotations and follow up with existing customers
Work directly with customers to oversee service and satisfaction
Maintain communication with management, staff, clients, and vendors to ensure proper operation of the organization
Ensure operational activities (field projects, annual inspections, and service calls etc) remain on time, within budget, and provide leadership and supervision
Some technical support
Multi-task in a very busy office setting, positive attitude, team player
Other duties as required

Qualifications / Requirements
Experience in the Fire Protection industry with basic understanding of fire alarm and life safety systems with respect to their operation and OFC requirements
Experience as a Service Coordinator




Ability to work well independently, under pressure and be comfortable handling multiple priorities with sound practical judgement
Excellent organizational skills and adaptability to change
Strong communication skills to convey a message in a clear concise manner
Strong computer skills with an eye for detail
Capability to encourage and motivate people and to promote positive and responsible attitudes
Ability to see beyond the job requirements, seek opportunities, generate ideas for improvement

Job Type: Full-time

Pay: $55,000.00-$65,000.00 per year

Perks
Casual dress
Dental care
Extended health care
Life insurance
In office parking
Vision care

Versatile language requirement
French not required

Ability to commute/relocate
Aurora, ON: reliably commute or plan to relocate before starting work (required)

Application question(s)
Have you ever worked in this capacity at FIRE ALARM service company?

Experience
FIRE ALARM: 2 years (required)

Work Location: In person

📌 Fire Alarm Service Co Ordinator Aurora
🏢 M-L Fire u0026 Burglary Alarms
📍 Aurora