Enhance fraud risk management as a Fraud Risk Analyst at National Bank. Leverage your analytical and decision-making skills daily to combat fraud effectively. In this full time position, you'll answer customer calls, analyze payment card alerts, and actively participate in decisions to mitigate fraud losses.

You will collaborate with various teams to drive continuous improvement in performance while providing insights to ensure optimum outcomes. The role covers a 24-hour operation, emphasizing flexibility and teamwork. Key Responsibilities:
Engage customers through calls regarding fraud issues
Analyze payment card alerts to identify potential fraud
Make informed decisions to reduce losses from fraud
Provide actionable insights for team performance enhancement
Conduct secondary analysis on fraud cases Requirements:
High school diploma is essential
Proven experience in fraud detection, especially with payment transactions
Knowledge of current trends in bank and consumer fraud
Customer service expertise in a call-center setting
Bilingual in French and English for diverse client interactions Utilize your analytical prowess to contribute positively to fraud prevention efforts at National Bank.

📌 Fraud Risk Analyst Position National Bank Montreal
🏢 National Bank of Canada
📍 Montreal