Advance your career with A&D; as a Senior Customer Service Representative, focusing on delivering exceptional service for B2B customers in a remote role. Your communication and order management skills will be key to success. In this position, you will manage diverse B2B customer accounts and ensure smooth order processing from beginning to end.

Your robust attention to detail and ability to multitask will help in analyzing customer needs and providing tailored solutions. Bring your 2+ years of contact center experience to a company committed to innovation and precision. Key Responsibilities:
Provide comprehensive support to B2B customers
Process inquiries and manage order entry in the ERP system




Ensure timely shipment of large orders and handle documentation
Expedite and communicate rush orders and potential delays
Maintain records for returns and issue credits as needed Requirements:
High school diploma; degree preferred
Minimum 2 years in customer service, remote experience required
Excellent interpersonal and organizational skills
Robust knowledge of Microsoft 365 and ERP systems
Ability to handle multiple priorities effectively Bring your expertise in customer service to A&D; and help shape the future of precision measurement tools.

📌 Experienced Customer Service Specialist Remote Mississauga (Canada)
🏢 ——- A.
📍 Canada