Become a Technical Solutions Specialist at eSentire, focusing on escalated support for Managed Detection and Response services. Help businesses secure their operations against cyber threats with top-notch solutions. eSentire is seeking skilled professionals with a technical background to provide stellar support and collaborate on complex cybersecurity issues. Your experience in IT support will be crucial in diagnosing client problems and guiding them toward effective resolutions in a quick-paced setting.
Key Responsibilities:
Provide advanced support for eSentire's MDR offerings
Troubleshoot and resolve urgent client issues in real-time
Collaborate with internal teams for effective solutions
Create and maintain detailed documentation of processes
Share best practice recommendations with clients and teams Requirements:
5+ years in IT technical support roles
Bachelor's degree or relevant hands-on experience
Robust networking technology understanding
Experienced in supporting enterprise applications
Strong analytical and communication skills Make an impact on cybersecurity by joining eSentire's dedicated team and enhancing client protection strategies.