Take on a leadership role in escalation management as the Client Solutions CoE Manager at Manulife. This hybrid position focuses on enhancing client solutions across financial service categories. You will lead a high-visibility team responsible for the effective handling of complex client issues within Group Annuity, Open Architecture, and Member Pension Solutions.

Your leadership will shape the operational strategy while ensuring cohesive communication and collaboration with various stakeholders. This role emphasizes continuous improvement initiatives to positively impact client experiences. Key Responsibilities:
Oversee the entire escalation resolution process
Ensure adherence to service commitments with stakeholders
Manage relationships across multiple operational units




Identify trends for performance enhancement and client satisfaction
Drive accountability through resource governance and reporting Requirements:
5+ years in leadership within retirement or client services
3+ years managing complex case resolutions
Robust understanding of retirement operations and products
Experience utilizing case management and performance reporting
Degree or equivalent experience in Business or Finance Bring your leadership expertise to elevate operational success in client solutions at Manulife.

📌 Escalation Management Leader At Manulife Toronto
🏢 Manulife Financial
📍 Toronto