Lightspeed is seeking a Senior Business Analyst, VoC Insights to own the business strategy, implementation, and enablement of Lightspeed's customer health score program. You sit at the intersection of customer data, CX operations, and commercial decision-making, turning customer health signals into an accurate, robust view of account risk, retention chance, and expansion potential.
Lead strategy and implementation of health score components, enablement across GTM, CX Ops, and leadership,
📌 Senior VoC Insights Analyst - Health Score & Growth (Montreal)
🏢 Lightspeed Commerce
📍 Montreal
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